Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Ozon Removes Products Quietly As Sellers Adjust Strategy

Ozon Removes Products Quietly As Sellers Adjust Strategy

OZON's new policy automatically hides products with no sales, add-to-cart actions, or favorites within 180 days, aiming to improve product quality and user experience. Sellers should focus on product pricing, image quality, descriptions, and attributes to avoid being 'invisibly removed'. Appeals are possible for misjudged products. Re-listing requires optimizing product information to prevent recurrence. This platform adjustment presents both challenges and opportunities for new sellers, necessitating continuous improvement in operational capabilities.

01/04/2026 Logistics
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Amazon Sellers Face Suspensions Amid Policy Shifts

Amazon Sellers Face Suspensions Amid Policy Shifts

Amazon's tightened policies and increased demands on FBA shipment timeliness pose threats to account security. Sellers need to standardize operations, optimize logistics, diversify their business, and seek legal aid to mitigate risks and enhance competitiveness. Facing future policy adjustments, sellers should be mentally prepared and proactively respond to changes. Focusing on compliance and efficiency is crucial for navigating the evolving Amazon landscape and maintaining a secure and profitable business.

01/04/2026 Logistics Industry Insights
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Amazons Holiday Return Policy Cuts Seller Margins

Amazons Holiday Return Policy Cuts Seller Margins

Amazon's extended holiday return window puts FBA sellers under pressure from increased return rates and potential profit loss. Sellers bear the burden of shipping fees, commission deductions, and even product disposal costs. To mitigate these challenges, FBA sellers should focus on improving product quality, enhancing customer service, and proactively communicating with Amazon to advocate for more reasonable return policies and support.

12/30/2025 Logistics Industry Insights
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Amazon Adjusts Refund Policy for Lowvalue Items

Amazon Adjusts Refund Policy for Lowvalue Items

Amazon US has launched a new "Refund-Only" policy, allowing refunds for items under $75 in certain situations without requiring returns. This aims to improve the buyer experience but places higher demands on sellers. Sellers need to pay attention to the impact on return rates and commission refund rules. It's crucial to strictly control product quality, optimize product descriptions, and improve customer service to adapt to the changes brought by the new policy. This will help mitigate potential losses and maintain profitability in the long run.

12/30/2025 Logistics
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Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazon introduces new rules for managing negative reviews, allowing brand owners to contact buyers who left negative reviews and offer "refund without return." This aims to enhance brand loyalty but carries the risk of abuse. Sellers need to actively monitor reviews, develop communication strategies, utilize refunds reasonably, and fundamentally improve product quality and service levels. This new policy encourages proactive engagement and emphasizes the importance of addressing customer concerns to mitigate the impact of negative feedback.

01/04/2026 Logistics Industry Insights
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Amazons Storage Policy Changes Strain Seller Profits

Amazons Storage Policy Changes Strain Seller Profits

New Amazon storage policies may introduce storage capacity bidding and monthly IPI score assessments, demanding higher cost control and operational efficiency from sellers. Sellers need to refine operations, diversify strategies, flexibly adjust replenishment plans, and stay informed about official updates to navigate the policy changes. Clearing inventory and optimizing product structure are crucial tasks during the current off-season. This requires a more sophisticated approach to inventory management and a proactive response to Amazon's evolving requirements.

01/06/2026 Logistics Industry Insights
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Amazon Adjusts Return Policy Stirring Trust Issues

Amazon Adjusts Return Policy Stirring Trust Issues

Amazon's return policy adjustments have sparked consumer dissatisfaction and a crisis of trust. Sellers need to diversify supply chains, iterate products, optimize cost management, adopt multi-platform operations, and improve after-sales service. Data-driven marketing and brand building are also crucial for enhancing competitiveness. Amazon must balance efficiency with user experience to rebuild consumer trust. This includes addressing concerns about return processes and ensuring fair treatment for both buyers and sellers within the marketplace.

01/06/2026 Logistics Industry Insights
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US Extends Transit Policy Impacting Crossborder Ecommerce

US Extends Transit Policy Impacting Crossborder Ecommerce

The US Customs' extension of the reciprocal transit policy provides a buffer for cross-border e-commerce, but also presents challenges with additional tariffs and compliance pressures. Sellers need to reassess logistics, adjust pricing strategies, and strengthen compliance efforts to seize opportunities and address challenges arising from the policy changes. Navigating these shifts requires a proactive approach to ensure continued success in the US market. This includes staying informed about evolving regulations and adapting business practices accordingly.

01/05/2026 Logistics Industry Insights
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Argentinas Open Skies Policy Boosts Economic Growth

Argentinas Open Skies Policy Boosts Economic Growth

Argentina's 'Open Skies' policy has significantly increased air passenger traffic and stimulated economic growth. Combined with economic reforms, the policy effectively curbed inflation and boosted investor confidence. Argentina's success story may encourage other Latin American countries to follow suit, promoting regional economic prosperity. This deregulation of the airline industry has proven beneficial, offering lessons for other nations seeking to improve their aviation sector and overall economic performance. The increased connectivity and competition fostered by the Open Skies agreement are key drivers of this positive impact.

01/07/2026 Logistics Industry Insights
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